Frequently asked questions
Clear answers about products, routines, delivery and returns.
Still need a hand?
Send us a message and our team will help you choose the right product or answer an order question.
Which UWAIA product is right for me?
Start with the area you want to care for—face, body or hair—then choose the product built around your main concern. Each product page explains the key benefits, ingredients and how to use it. If you are unsure, contact us and we will help you build a simple routine.
Are UWAIA products suitable for sensitive skin?
Many UWAIA formulas are designed with everyday comfort in mind, but every skin type is different. Always review the full ingredient list and patch test a new product before regular use, especially if your skin is reactive or you have known sensitivities.
How should I layer my skincare products?
Apply products from the lightest texture to the richest. A simple order is cleanse, targeted serum or treatment, moisturiser and sunscreen during the day. Allow each layer a short moment to absorb before applying the next.
How long does it take to see results?
Comfort and hydration can often be felt quickly, while changes in tone, texture or the appearance of blemishes usually require consistent use over several weeks. Follow the product directions and give your routine time to work.
Can I use UWAIA face, body and hair products in the same routine?
Yes. The range is designed to make care across face, body and hair feel straightforward. Use each product only on the area stated on its label and follow the recommended frequency of use.
Where can I find the full ingredient list?
The complete ingredient list is shown on each product page and on the product packaging. We recommend checking it before purchase if you have allergies or ingredients you prefer to avoid.
When will my order be shipped?
Orders are prepared as quickly as possible. The available delivery methods, estimated timing and final shipping cost are shown at checkout based on your location.
How can I track my order?
Once your order has been dispatched, you will receive a shipping confirmation with tracking details when tracking is available for the selected delivery service.
What is your return policy?
We offer a 30-day return window. Products must meet the conditions stated in our return policy. Please review the policy page or contact us before sending an item back so we can guide you through the process.